Frequently Asked Questions

1. What theme jumps are available?
See our theme page

2. On what kind of surface can a jump be set up?
A jump can be set up on most surfaces, but grass provides the safest option*
A flat surface is required and no further than 50 feet from the closest power source**

*If your jump needs to be set up on a surface other than grass, please let us know at the time it’s booked and we’ll bring sandbags.
**If you require power, we can provide a generator.

3. What are the dimensions of a jump?
(dimensions are approximate)

4. How long does it take to set up a jump?
The average set up takes about 10-15 minutes, depending on where the jump is to be set up.

5. When will the driver arrive to set up the jump?
We try to set up your jump at least 15 to 30 minutes early whenever possible. There are times we may need to set up as much as an hour or more early.
Please note: Although we may set up a jump early, the rental will still end at the scheduled time. We do not pick up early because we set up early.

6. Is there anything I can do to prepare for my rental?
Yes. Please have an idea where the jump is to be set up and have payment ready (drivers are instructed not to set up without first getting paid).

7. How many kids can jump at one time?
The jumps hold 6 to 12 kids depending on age and size of the jump. Most people split kids into groups by size then have each size group take a turn for safety.

8. What happens if the weather is bad?
The jumps are fine in the rain, so if you want it, we'll bring it, but please read our rain policy first*. We may choose to cancel in lightning or high wind.

*Our rain policy states the customer may cancel before the driver arrives without a charge. Once the driver arrives, a $20 fee will be charged. If the driver sets up the jump, full price must be paid at the time of set up, regardless of the amount of use.